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WARRANTY CONDITION

Products sold through Shenzhen Wlink Technology Co., Ltd (WLINK), are covered by warranties against artificial damage.

  1. The Distributor and Reseller starts the warranty period from the original date of purchase. The warranty period of all products is 12 months from shipping date and is no longer than 13 months.

  2. WLINK distributors/resellers have the Serial Number of products to confirm their warranty. When you need to return the product, please contact your distributors/resellers and ask for a Return Merchandise Authorization number (RMA#), write down the RMA# and problem of the product on the RMA form, put a copy of the RMA form together with the RMA item to return it.

  3. No warranty service is provided unless the product is returned to an authorized distributor/reseller in the region where the product was first shipped by WLINK which may have regional specific warranty implications. 

Limited Hardware Warranty

Warranty Forfeiture

Replacement Services

Repair Service Out Of Warranty

CHARGES

WLINK constructed S/N number and MAC address database for all sold products in accordance with each order and shipment date, for clearly checking warranty time for all products.

Shipping Charge:

In warranty:

Out of warranty:

Repairing Charge:

PROCEDURES

The following guideline is for warranty work performed. Please refer to the following guidelines before sending RMA item to WLINK.

1. Return Material Authorization (RMA) Form

1). Contact WLINK sales manager or support engineer to obtain an RMA number, if can't not find the contact person, please send email to support@wlink-tech.com 

2). Fill out the Return Material Authorization Form in its entirety place the RMA Form in the box with the item(s) being returned. 

3). Send WLINK a copy of the RMA request form by email.

4). Return the authorized item(s) per shipping instructions. Avoid increasing freight cost, All RMA item(s) will be without any accessories, such as adapter, battery, inter box.

5) Our After-sale team will process your request

2. Pay Repairing Charge

3. WLINK Return Repaired Item(s)


 


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