Products sold through Shenzhen Wlink Technology Co., Ltd (WLINK), are covered by warranties against artificial damage.
The Distributor and Reseller starts the warranty period from the original date of purchase. The warranty period of all products is 12 months from shipping date and is no longer than 13 months.
WLINK distributors/resellers have the Serial Number of products to confirm their warranty. When you need to return the product, please contact your distributors/resellers and ask for a Return Merchandise Authorization number (RMA#), write down the RMA# and problem of the product on the RMA form, put a copy of the RMA form together with the RMA item to return it.
No warranty service is provided unless the product is returned to an authorized distributor/reseller in the region where the product was first shipped by WLINK which may have regional specific warranty implications.
Limited Hardware Warranty
WLINK products are warranted to be free for manufacturing defects in materials and workmanship starting from the date of delivery. This limited hardware warranty does not cover:
Usage that is not in accordance with product instructions.
Failure to follow the product instructions.
Abuse firmware upgrade without the authorized technician’s guidance.
Warranty is void if purchase from unauthorized distributor or reseller.
Warranty is void for mishandling, improper use, or defacing the product.
Warranty is void for physical damage, altered, either internally or externally, improper or inadequate packaging when returned for RMA purposes.
Warranty is void if damage has resulted from accident, dismantle, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty.
Warranty is void if product is damaged due to improper working environment or operation. (For example, improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc.)
Damage caused by improper installation of third-party products.
Warranty is void if damaged for irresistible cause, such as earthquake, fire, lightning, flood, etc.
Product beyond limited warranty.
Replacement is accepted within two months from the shipping date, if customers ask for replacement service, please contact distributors/resellers and follow their policy.
Our technicians will inspect all items returned for replacement requests. If the returned product is found in working, we will return the same item received. However customers shall be responsible for all shipping & handling charges incurred for getting the units back to customers.
If returned products are found defective, we will replace the product and assume the shipping cost for sending back the replacement unit to customers.
If for any reason, we are unable to provide a replacement of the original returned item(s). You will have a choice for a “Substitute” item at the same equal value.
Replaced products are warranted from the balance of the former warranty period.
Repair Service Out Of Warranty
WLINK provide extra repair service for product that out of warranty, it is chargeable. The total fee contains device cost and service fee. Device cost (including accessories) is the standard uniform price provide by WLINK.
Our technicians will quote the total price after detect the product, If customers refused to repair after the quotation, WLINK will not have any obligation to keep RMA item(s).
Repaired product out of warranty will obtains 3-months warranty from the date of the product back to customers.
WLINK constructed S/N number and MAC address database for all sold products in accordance with each order and shipment date, for clearly checking warranty time for all products.
If the defective rate less 5% in one shipment, customer undertakes the local cost and the freight cost back to WLINK and WLINK undertakes the local cost, repair fee and the freight cost back.
If the defective rate between 5%-20%, WLINK must undertake the repair fee and the freight cost back and forth
Out of warranty:
If the faulty products out of warranty, customer must undertakes custom duty both sides, repair fee, parts fee and the freight cost back and forth.
For within warranty: WLINK will not charge any repairing fee.
For out of warranty: Customer needs to pay repairing fee according to WLINK repair cost confirmation, including components cost and labor cost.
The following guideline is for warranty work performed. Please refer to the following guidelines before sending RMA item to WLINK.
1. Return Material Authorization (RMA) Form
1). Contact WLINK sales manager or support engineer to obtain an RMA number, if can't not find the contact person, please send email to firstname.lastname@example.org
2). Fill out the Return Material Authorization Form in its entirety place the RMA Form in the box with the item(s) being returned.
3). Send WLINK a copy of the RMA request form by email.
4). Return the authorized item(s) per shipping instructions. Avoid increasing freight cost, All RMA item(s) will be without any accessories, such as adapter, battery, inter box.
5) Our After-sale team will process your request
2. Pay Repairing Charge
If out of warranty, customer need pay the repairing charge according to WLINK repair cost confirmation within 5 working days. Then WLINK will go following process.
WLINK will not have any obligation to keep RMA item(s) if customer does not sign back repair cost confirmation form after 30 days.
3. WLINK Return Repaired Item(s)
WLINK will inform customer when repairing is finished. Customer should inform WLINK the return collect address for shipment within 3 working days.
WLINK will arrange shipment according to customer’s instruction.
WLINK will not have any obligation to keep repaired item(s) after 30 days from WLINK inform customer.